Value Added Reseller of Nuance/eCopy Software and Support from our Team: FREE
Training from our team: FREE
As long as you have support, our company will take you through Break/fix FREE (if you use skype call ecopysoftware)
Support from our Team: FREE
Training from our team: FREE As long as you have support, our company will take you through Break/fix FREE
There are differences between the two terms. eCopy Product Registration: Product Registration, along with a current eCopy Maintenance and Support Agreement (M&S), provides the customer technical product support and incremental software updates during the warranty period and the subsequent (M&S) period. eCopy Product Activation: Activation is required before the 30 day software grace period expires or the application is locked down from further usage. Q: Is product registration necessary? o Access Customer Support Services o Technical Support o Customer Support o Hardware repair/replacement (RMA) services o Obtain: o Product Updates and Upgrades o ShareScan Connectors for the ShareScan Suite product. Q: What is considered "product" in the Registration system? A: Product keys, Software Serial numbers, and Maintenance and Support Agreement numbers are considered products that should be registered. These all have financial value and ownership is established by registering these items. Q: How long will it take to register my product? Q: Why would end-user customers want to register their products? Q: How do I know eCopy will keep my information private? Q: Why would a dealer want to register products for their customer? Q: Do product keys, software serial numbers and/or Maintenance and Support (M&S) Agreements need to be registered? Q: Is there any difference in coverage if the dealer registers instead of the customer? Q: How do I get my Connectors for ScanStation Suite (v4.2) or ShareScan Suite (v4.2)? After the registration is completed there will be a list of available Connectors, each with a pull down menu. One of the actions available allows download of the selected Connector. For more details please see the Upgrade Center FAQ.
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