Q: What does eCopy M&S provide?
This coverage entitles the customer, via the eCopy reseller, to:
• Receive technical support for any issues with their eCopy products
• Receive customer support for registration and activation issues
• Receive upgrades to the latest version of eCopy software
• Receive replacement parts for purchased eCopy ScanStation™ hardware (coverage limited to 5 years from
original ship date from eCopy)
Q: What products are covered by eCopy M&S?
All eCopy products have a Maintenance & Support contract available for purchase, assuming they have not
reached their defined “End of Life”, including:
• eCopy ScanStation – sold by unit and covers the eCopy ScanStation hardware (includes the PC, touch
screen, keyboard, stand), the eCopy ShareScan® software, the bundled licenses of eCopy PaperWorks™
software, and the bundled licenses for all eCopy Connectors
• eCopy ShareScan® Suite™ – sold by unit and covers the ShareScan software, the 10 bundled licenses of
eCopy PaperWorks software, and the bundled licenses of all eCopy Connectors
• eCopy ShareScan® Essentials™ – sold by unit and covers the ShareScan software and the bundled license
of eCopy PaperWorks software
• eCopy PaperWorks add-on – sold for eCopy PaperWorks