Q: What does eCopy M&S provide? This coverage entitles the customer, via the eCopy reseller, to: • Receive technical support for any issues with their eCopy products • Receive customer support for registration and activation issues • Receive upgrades to the latest version of eCopy software • Receive replacement parts for purchased eCopy ScanStation™ hardware (coverage limited to 5 years from original ship date from eCopy) Q: What products are covered by eCopy M&S? All eCopy products have a Maintenance & Support contract available for purchase, assuming they have not reached their defined “End of Life”, including: • eCopy ScanStation – sold by unit and covers the eCopy ScanStation hardware (includes the PC, touch screen, keyboard, stand), the eCopy ShareScan® software, the bundled licenses of eCopy PaperWorks™ software, and the bundled licenses for all eCopy Connectors • eCopy ShareScan® Suite™ – sold by unit and covers the ShareScan software, the 10 bundled licenses of eCopy PaperWorks software, and the bundled licenses of all eCopy Connectors • eCopy ShareScan® Essentials™ – sold by unit and covers the ShareScan software and the bundled license of eCopy PaperWorks software • eCopy PaperWorks add-on – sold for eCopy PaperWorks |