eCopy ShareScan V5 Sales FAQs








What is shipped when eCopy ScanStation with ShareScan Suite is ordered?

When an eCopy ScanStation is ordered, a single box is shipped with the ScanStand (must be assembled) or the deskmount bracket in the case of Scanner ScanStation, the ScanStation PC with full sized keyboard, and the eCopy touch panel. Also included is the DVD case with a CD that has the product documentation as a .pdf file, the ShareScan software, and a label with the ShareScan Suite license key.

What is shipped when eCopy product is ordered with electronic delivery?
When an eCopy ShareScan product (Elements, Office or Suite) is ordered with electronic delivery, an e-mail is sent with the ShareScan license key and the eCopy PDF Pro Office license key. The recipient is directed to register their license keys at the Product Registration site in order to download the eCopy ShareScan software, drivers, and documentation as well as the eCopy PDF Pro Office software and documentation.

Note that the license key must be registered at Product Registration (http://registration.ecopy.com )
 In order to download the driver for the eCopy touch panel. For some configurations, the TWAIN driver for the ScanStation must also be downloaded from the Registration site. The ShareScan software installation includes all supported eCopy Connectors and Extenders (with the exception of eCopy Forms Processing Extender, which is available to ShareScan Suite users as a separate software download from the Registration site).

How does the customer access the optional Connectors that they are entitled to?
With ShareScan Office the customer is entitled to 1 optional Connector. With ShareScan Suite the customer is entitled to up to 3 optional Connectors. The ShareScan installation includes the software for all supported eCopy Connectors and Extenders (with the exception of eCopy Forms Processing Extender, which is available to ShareScan Suite users as a separate software download from the Registration site http://registration.ecopy.com ).

If the customer purchases ShareScan Elements, 
can they upgrade to ShareScan Office or ShareScan Suite? YES! 
Nuance has provided eCopy software products that allow a customer with ShareScan Elements to upgrade to ShareScan Office and to ShareScan Suite. 

If my customer purchases ShareScan Office, can they upgrade to ShareScan Suite?
There is no product offered to upgrade to ShareScan Suite from ShareScan Office. Since the only difference is access to Connectors and Extenders, those products are offered for purchase. Check the Connector section of the price list from the distributor that sources Nuance eCopy products for you.

If my customer has ShareScan version 4, can they purchase
 the Connectors and Extenders that are on the version 5 price list?
 ShareScan v5 does not support v4 Connectors.

When my customer has eCopy ShareScan Suite version 4, 
what do they get when they upgrade to version 5?
The customer will be able to download the v5 ShareScan software and will be given a license key for ShareScan Suite for version 5. Please see the ShareScan Upgrade Mapping document for more details. You can find it on the Engage sales enablement site powered by Savo https://www.gosavo.com/ENGAGE

Q:  How does the customer access the optional Connectors that they are entitled to?

A:  With ShareScan Office the customer is entitled to one optional Connector. With ShareScan Suite the customer is entitled to up to 3 optional Connectors. The ShareScan installation includes the software for all supported eCopy Connectors and Extenders (with the exception of eCopy Forms Processing Extender, which is available to ShareScan Suite users as a separate software download from the Registration site http://registration.ecopy.com ).

To access an optional Connector, the user must go to the Registration site (http://registration.ecopy.com ). Upon registering their ShareScan license key, the user will be presented a dropdown list from which to choose their optional Connector(s). When selected, the license key for the chosen Connector will be returned and when the Connector license key is entered in the ShareScan Administration console, the Connector will be “turned on. 
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