eCopy trade-in Trade In Program The number of product keys a customer receives will depend on how eCopy Desktop was purchased. For example, if you purchased five add-on packs of 20 user licenses each, you will get five, 20 user product keys. eCopy’s Trade-in Program allows you to trade-in and combine multiple product keys for all of the licenses you have purchased. In the example above, you could combine your five, 20 user product keys for a single 100 user product key. This will make it easier to administer and deploy product keys. How do you trade? Open a ticket in the Ask eCopy system. You will need a list of the eCopy Desktop product keys that will be traded in to open your Ask eCopy ticket. eCopy trade-in Program specifics • You must have a minimum of 30 seats or more than 3 product keys for the same product in order to combine the licenses. • All keys must be at version 9.0 or greater. • All seats must have M&S coverage for at least the next 6 months. • Only valid product keys that have not been activated can be traded-in. • Dealers cannot trade-in product keys in order to combine licenses for different companies. • Trade-in only applies to products covered under Maintenance & Support. Licenses that have expired Maintenance & Support cannot be traded-in. • Trade-in does not apply to Evaluation, Not-for-Resale, and Site/Volume License product keys. • Every product key to be traded in must be registered under one customer account. • Permission to move registrations is required. • A Dealer or Facilities Manager (FM) can not trade in keys consolidate keys from different companies/end customers. |
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